OUR CORPORATE PHILOSOPHY
"QUALITY IS OUR WAY OF LIFE"

OUR QUALITY POLICY
To provide quality consistency in products and services, facilitate quality enhancement in human resources, and make quality contribution with respect to social responsibilities.
To also continually review and improve on the effectiveness of our quality management system.

Quality Consistency in our Products & Services

• Commitment to maintain conformance to standards, customers' specific requirements and other relevant compliance obligations.
• Assurance of reliability to secure customer satisfaction

• Upgrading our personnel through training and development
• Building and maintaining an environment conducive to participation, personal growth and creativity

• Proactive approach to quality of life and of the environment
• Sensitivity to the needs of the community and the environment in which we operate

In order to provide safe biscuit products for our customers and final consumers, we shall:

• Satisfy applicable statutory, regulatory and customer food safety requirements,
• Maintain effective internal and external communication along the food chain to assist in identifying and controlling the food safety hazards,
• Enhance food safety competencies within the organization,
• Improve the food safety management system continually.

We recognize our environmental responsibilities toward society and future generations.

We strike to implement an effective Environmental Management System to support and enhance the environmental performance from potential impacts of our activities, products and services in the use of products as well as products End-of-Life.

We are committed to:

• protect environment through:
  1. prevention of pollution by adopting reduce, re-use and recycle practices where possible
  2. efficient use of materials and natural resources
  3. creation of environmental awareness among employees on meeting their environmental responsibilities


• fulfill relevant environmental compliance obligations


• continual improvement of our environmental management system to enhance environmental performance

Economic and social development is hugely related to the use of natural resources, affecting the availability and the integrity of ecosystems and the biodiversity. We are committed to preserve a healthy ecosystem which is an essential condition for global sustainability. This includes the responsibility to protect the vulnerable ecosystems, biodiversity and protecting its natural environmental resources.

In this regard:

1. Any business activities carried out by the company shall conform to sustainable development, taking into consideration of environmental issues, and that such activity is carried out in accordance with applicable legislative requirements,
2. We shall influence our relevant suppliers in upholding the responsibility to protect the vulnerable ecosystem, biodiversity and protecting its natural environmental resources where applicable.

We are committed to provide a socially accountable work environment to all employees and uphold ethical business practices by supporting and respecting employees’ rights. We shall not complicit in human rights abuses. We shall comply with applicable laws and regulations on Social Accountability.

Forced Labor

• Shall not use forced labor in the production of our products.
• The overall terms of employment are voluntary.

• Shall comply with local minimum age legislations and requirements.
• Shall not employ child labor in the production and marketing of our products.

• Shall provide a safe and healthy working environment at our workplace and a working environment respectful of their family lives.
• Shall take adequate steps to prevent any likely accidents and occupational illness.

• Shall comply with relevant legislations, regulations and other requirements.
• Shall make continual improvements of environmental performance and also prevention of pollution in our activities.

• Shall compensate our employees with wages and benefits that meet the legal requirements.
• Shall not withhold pay due to disciplinary or punitive reasons.

• Shall not force our employees to work more than the maximum hours that required by laws.
• Shall comply with overtime pay requirements.

• Shall prohibit discrimination based on race, color, age, gender, sexual orientation, education, religion or disability.
• Prohibiting of any threats or use of violence, harassment or intimidation directed towards each other

• Shall allow employees to freely join any organization which is complied with national laws.
• Shall also include the freedom of employees not to be forced to join a group

• Shall proactively promote the direct contact between employer and employees for improving the labor relations.
• Shall at all times treat all employees with dignity, honest and respect.
• Shall employ local employees to the greatest extent practicable and provide training with a view to improving skill levels.

• Shall ensure that all information hold or are responsible for is safeguarded against inappropriate disclosure and secured from any threats that will breach the confidential information of the company.
• Shall ensure information technology users within the company to understand both their legal and ethical responsibilities concerning information, and empower them to collect, use, store and distribute it in appropriate ways.

• Shall uphold the highest standards in business ethics and integrity for the fair, honest and non-conflict of interest business practices; work against all forms of corruption, including extortion, bribery, fraud or unethical practices of any kind.
• Shall refrain from anti-competitive practices and support in fair, free and open market.
• Shall comply fully with all applicable money-laundering laws throughout the world.

• Shall be honest and fair with our customers, competing fairly for their business; promises, gifts and any forms of corruption are strictly prohibited to be used as a way to obtain the advantages in market share.
• Shall respect their privacy and provide them safe and quality products and services under the conditions we promise.

• Shall be transparent, respectful and fair to local populations, company owner, suppliers and other stakeholders outside our organization who may be affected by our operations.
• Shall work collaboratively with our communities to enhance the well being of others.

• displaying this policy at prominent places within the organization for easy access,
• providing a copy of this policy (hard or soft copy) for perusal by all personnel within the organization
• Meeting between the company’s management staff and workers.

We firmly believe that promoting a positive culture and climate on health and safety in the environment we operate is fundamental to our business success and to our sustainable growth.

We are therefore committed to establish, implement and continually make improvements to our Occupational Safety and Health Management System for eliminating or minimizing risk to our employees and other parties whom may be involved.

We will undertake the following provisions for our safety and health management system:

• Ensure safe, healthy and clean working environment


• Prevent any likely accidents and occupational illness through effective hazard identification, risk assessment and risk control


• Create strong safety and health awareness among the whole organization


• Improve existing activities for total compliance of all relevant laws, regulations and code of practices
• Conduct regular reviews and audits of all operations

Employees are our valuable resources and their health & safety are our great concern. Drug or alcohol abuse will pose a serious threat to our employees’ health & safety. Employees abusing alcohol or drugs are not only a danger to themselves, but also to their families, colleagues and the company’s assets. It is, therefore, the policy of our company to prevent and eliminate any event abuse of drug and alcohol at the workplace.

We are fully committed to undertake adequate and appropriate measures that will:

• Promote a safe and healthful working environment which is free from illegal or abusive use of drugs or alcohol,


• Assist employees who are suffering from drug or alcohol related problems seek for rehabilitation services,


• Increase individual awareness and responsibility on the prevention and elimination of drug and alcohol abuse,


• Enable of reviews on existing policy and effectiveness of preventive programs relevance to the illicit drug use and alcohol abuse.

We are committed to provide a socially accountable work environment to all employees and uphold ethical business practices by supporting and respecting employees’ rights.

In respect to the commitment, we will not be tolerated should any of the incidents occurred in the workplace:

• Forced and child labor


• Discrimination based on race, color, age, gender, sexual orientation, education, religion or disability


• Physical abuse, harassment, mental or physical coercion and verbal abuse


• Corruption and bribery


• Breaching of information security


• Money laundering


• Fraud


• Creating of conflict of interests

Please click here to download Whistleblowing Policy Form.

We are committed to apply the principles of equity, fairness and transparency to all recruitment processes. All candidates shall be communicated with this policy prior to recruitment begins.

The principles which guide us include:

• Prohibiting discrimination based on race, color, age, gender, sexual orientation, religion or disability.
• Not offering employment to prospective candidate in return for them or any other persons having improperly favored the company;
• Not offering employment to prospective candidate to secure improper favorable treatment for the company either by reason of the candidate’s relationship with public officials or for any other reasons
• Acquiring high performing, quality applicants who match the competencies and behavioral requirements of company.
• Conducting recruitment and related practices with due regard that remain free from any form of favoritism, nepotism or biases.
• Performing all related activities with due regard to privacy and confidentiality.
• Promoting voluntary career mobility in enhancing employee career satisfaction and improving talent retention levels.
• All recruited employees shall be paid on a fixed salary which is above the minimum wages as imposed by the laws and regulations.
• Priority is given to our employees to apply for open positions within the company (i.e: internal recruitment) in promoting opportunities for personal development and growth.
• Ascertaining as far as is reasonable that it is appropriate to employ or redeploy the candidates concerned and that it is reasonable to believe that they will comply with our Anti-Bribery and Corruption Prevention Policy and other Sustainable Policies and related policies and procedures.

In consistent with our Quality Policy Statement: Quality Enhancement in our Human Resources, we recognize that a competent, motivated and well-trained employee is essential to continued company success.

It is hence our policy to upgrade our personnel through training and development. We are committed to build and maintain an environment conducive to participation, personal growth and creativity.

Training and development is intended to equip employees with the skills, knowledge and awareness to enable them to discharge their duties in a manner of competent and confident. Every manager and supervisor holds a responsibility to ensure that their team has the requisite competency.

All measures shall be taken to ensure equal access to opportunities for training and promotion. We will endeavor to provide appropriate training to enable employees to perform their jobs efficiently and pursue career development opportunities. Training shall be given to all employees based on their training needs regardless of gender, age, disability, responsibility for dependants, belief, race, religion or ethnic origins, sexuality, pregnancy or maternity and nationality.

In particular, we will provide training and communication to our personnel and business associates covering (1) our Anti-Bribery and Corruption Prevention Policies as well as the other Sustainable Policies and related policies and procedures, (b) how to have access to our training classes and materials, (c) how to use our Reporting Channel (Whistleblowing Channel) and our Whistleblowing Policy, and (d) the consequences of any failure by personnel and business associates to comply with our Anti-Bribery and Corruption Prevention Policies as well as the other Sustainable Policies and related policies and procedures. Our training and communication will be carried out in both English and Bahasa Malaysia.

This Training Policy shall be monitored and reviewed to ensure its continued applicability and relevance to our operations.

We are committed to:

• safeguard the human, environmental, technological & physical resources during an incident,
• minimize the impacts of an incident on our employees and local community,
• deliver products whilst responding to an incident with minimum impact on our customers,
• resume operations as quickly as possible.

We recognize our responsibilities to minimize negative impacts on environmental, labor practices and human rights while upholding high ethical business practices along our supply chain.

It is our policy to:

• Promote the purchase of sustainable resources including recycled/recyclable supplies
• Promote goods and services that are environmentally friendly
• Influence in upholding of the responsibility to protect the vulnerable ecosystems, biodiversity and protecting its natural environmental resources.
• Ensure the health and safety of people at the workplace
• Respect for the labor practices and human rights
• Utilize the best practices in sustainable purchasing as they evolve
• Comply with all applicable legislative requirements that govern our purchasing activity relating to environmental, labor practices, human rights and business ethics.

• Environment
  1. Observe all the applicable environmental laws in the respective countries,
  2. Promote greater responsibility in environmental protection and pollution prevention.


• Labor Practices and Human Rights
  1. Comply with all applicable laws and compliance obligations,
  2. Prohibit slavery and the use of forced or child labor across the supply chain,
  3. Prohibit unlawful discrimination and harassment at the workplace.


• Business Ethics
  1. Obey all relevant local and international legislative requirements regarding ethical business practices,
  2. Zero tolerance to money laundering, fraud, bribery, corruption, creating conflict of interest and breaching of security issues.

We are committed to work with our suppliers in high ethical business practices for the creation of professional and sustainable partnerships.

We expect our suppliers to:

• Have zero-tolerance for corruption and bribery in any form and in particular, to undertake not to corruptly give, agree to give, promise or offer to any person any gratification with intent to obtain or retain business for us or to obtain or retain an advantage in the conduct of or business,


• Be prohibited from participating or supporting fraud activities, or money laundering under any circumstances,


• Refrain from presenting any lavish or excessive gifts, entertainment, hospitality or invitations that would create a conflict of interest to the company’ employees,


• Refrain from presenting any lavish or excessive gifts, entertainment, hospitality or invitations to any third party when performing any services for or on our behalf,


• Respect the protection of human rights and labor rights in the issues of remuneration, working times, child labor, forced labor, discrimination, harassment and freedom of association,


• Respect and safeguard intellectual property rights and confidential information of our company and others in conducting business,


• Provide a safe, healthy and well-managed working environment and prevent incidents and accidents,


• Exercise measures to ensure socially and environmentally responsible sourcing of materials in our supply chain in preventing environmental incidents and damage,


• Show good corporate citizenship in areas of operations, in complying with laws and regulations related to bribery and corruption, money laundering, corporate governance, occupational safety and health, human and labor rights, environmental management and taxation.

We take a “zero tolerance” approach to bribery and corruption. This is an articulation of how the company views acts of bribery and corruption in relations to its business and activities, in that we:
- prohibit bribery or corruption under any circumstances,
- encourage the raising concerns by personnel and third party in good faith, or on the basis a reasonable belief in confidence, without fear of reprisal,
- assign competence personnel with granted sufficient authorities and work independently to undertake the anti-bribery and corruption prevention compliance function,
- can be expected to respond robustly and decisively to such acts of bribery or corruptions.

We are also committed to:
- act professionally, fairly, honestly and with the highest level of integrity and ethics in all our business dealings and relationships wherever we operate,
- manage the key corruption risks we face effectively,
- satisfy the adopted anti-bribery and corruption prevention management system requirements,
- comply fully with all applicable laws and regulatory requirements on anti-bribery and corruption prevention,
- improve the anti-bribery and corruption prevention management system continually.

Corruption and bribery in any form will not be tolerated.

Any personnel who breach this Policy will face disciplinary action, which could result in dismissal for gross misconduct. We reserve the right to terminate our relationship with any business associate who breaches this Policy.

We recognize our responsibilities in managing and maintaining an effective facility management system which leads to a safe, healthy, reliable and secure working environment to our employees as well as persons at the workplace.

We are committed to:

1. fulfill relevant facility legislations and other compliance obligations,
2. keep all facilities in good operating conditions,
3. minimize the risk of major facility defects which might adversely affect the core work of the organization,
4. prevent pollution by adopting reduce, re-use and recycle (3R) practices where possible during facility maintenance,
5. use materials, energies and related resources efficiently for facility management,
6. create strong awareness among employees and other parties whom maybe involved on the importance of facility management,
7. conduct regular reviews and audits of facilities to ensure compliance,
8. improve the effectiveness of existing facility management system continually to enhance the organization’s sustainability performance.